Everything you need to know about our delivery areas, timelines, and how to return or exchange products.
Last Updated: June 21, 2026
We currently deliver to all areas within Bangladesh. Shipping costs and delivery times vary based on your location.
*Delivery times are calculated from the date of order confirmation and may vary during peak seasons, holidays, or due to unforeseen circumstances.
Orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number once your order has been shipped.
You can return items within 7 to 10 working days from the date of delivery for a full refund or exchange.
Items are eligible for return if they:
Contact our customer service team within the return window
Provide your order number and reason for return
Receive return authorization and instructions
Package items securely and ship to our return address
Refund will be processed within 7-10 working days after we receive the returned item
Processing Time: Refunds are processed within 7-10 working days after we receive and inspect the returned item.
Original shipping costs are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.). Return shipping costs are the customer's responsibility unless otherwise specified.
If you receive a damaged or defective item:
We offer exchanges for size or color variations within the same return window. The exchange process follows the same timeline as returns, and any price difference will be charged or refunded accordingly.
For shipping inquiries, returns, or refunds, please contact us:
Level 6, Block D, Shop No:33,
Bashundhara city shopping complex,
Panthapath, Dhaka, 1215
This return and refund policy may be updated from time to time. Any changes will be posted on this page with an updated revision date. Please review this policy periodically for any changes.